Register (give as much information now so we can find a suitable property for you) give Mobile number and email address, we shall also need your current address.

Book Viewings (if you are unable to make the appointment please call the office to cancel)

Found the right property!

1 Complete the applications forms (The office will email you a link)

2 References must haves! (For all applicants 18 and over that will be living at the property)

  • Photo ID/Passport (original copies)
  • Proof of Address
  • Proof of affordability

3 Understand the tenancy agreement and your legal requirements if you are happy to procced we shall ask for a deposit, also pencil in a moving date, we shall stop any further viewings and start the referencing process

At Shores we try and make the renting experience as straightforward as possible, enabling you to enjoy your new property whether your stay is short or long. We shall send you our Tenants guide you need to fully understand what you’ll need to provide and your obligations to your Landlord prior to making an offer on a rental property.

As part of your tenancy agreement, we strongly encourage you to have Tenants Contents Insurance cover in place.

It is important that you take care in agreeing to the Inventory and Schedule of Condition at this stage as it will form the basis of any claim for damages, by your Landlord, at the end of the Tenancy. If there are any comments or changes to be made, these must be reported to Shores Property within 7 days of tenancy.

You will need to notify the various utility providers and local authority of your details prior to, or immediately after, the commencement of the tenancy. We would advise that you read the utility meters on the date of commencement of the tenancy and notify the providers of the readings.

During the Tenancy

Rent Payments

Rent is payable by standing order from one account only and is due into our account (or the Landlords dependent on the service selected) three days prior to the rent due date.

Gas Safety A Gas Safety Record (if applicable) must be given to you at the start of the Tenancy in accordance with The Gas Safety (Installation and Use) Regulations 1998. An annual check will also be completed and you must allow access to a Gas Safe contractor to complete annually, this is for the benefit of your own safety and others that live in the property.

Smoke Alarms and Carbon Monoxide Alarms As of the 1st October 2015, under The Smoke and Carbon Monoxide Alarm (England) Regulations 2015 all properties must contain a smoke alarm on each floor of the property and a carbon monoxide alarm in every room with a solid fuel appliance – these must be in working order at the start of the tenancy. You will be required to test batteries during the tenancy and replace batteries where required and report any broken/non-working alarm as soon as possible.

Property Management

If the property is managed by the Landlord, we will provide you with their contact details when you move into the property and it very important that you notify them as soon as possible of any damage or disrepair to the property, especially if a hazard to health. The Landlord will arrange visits to meet with you at the property and check that everything is in order, usually only a couple of times a year and will give you notice of any visits in advance.

If your property is managed by Shores, you will receive a welcome email when you move in from your designated property manager, who will be the main point of contact during your Tenancy. They will advise you on any maintenance issues that you report and if any action is needed by either yourself or the Landlord. If you need to report any maintenance issues at the property during the Tenancy you can email

Where you have reported a maintenance issue or for routine appointments, you will be contacted by either a member of our property management team, or one of our approved contractors.

Property Inspections will be carried out by one of our Property Management team you will be notified in writing by email or post of the date of the appointment in advance. Photographs will be taken of the property during the inspection in order to provide a report to the Landlord.

Tenant Responsibilities

  • Damage to items – by Tenant or any visitor to the property.
  • Informing your Landlord or Shore of any maintenance issue.
  • Insurance of your personal contents
  • Insurance to cover the landlords, property, contents, fixtures and fittings for accidental damage .
  • Security of the property Lost keys, please inform Shores or the Landlord immediately.
  • Pest control.
  • Bleed air from radiators.
  • Keep lime scale at bay, showerheads taps etc.
  • Replacement of light bulbs, Fuses and trip switches.
  • Regular cleaning of the property so it can be returned in the same condition as the start of the tenancy, allowing for fair wear and tear Window Cleaning (and any net curtains).
  • Keeping the property ventilated and condensation free
  • Condition of driveway (if applicable) i.e. oil on driveway and removal of weeds Security of the property.
  • Gutters free from blockages.
  • Repair of windows or glazing due to accidental damage by the Tenant or any visitor to the property.
  • Clearing of blocked toilets, sinks and drains caused by negligence of Tenant or any visitor to the property.
  • Informing your landlord or Shores if you leave the property for any longer than 5 days. When leaving the property for any length of time – during colder months, heating should be left on at a low.
  • Removal of all rubbish and personal possessions at the end of the Tenancy.

End Of Tenancy

When you wish to vacate the property at the end of the Tenancy, you should inform us or the Landlord one full calendar months’ notice which must be received in writing prior to the rent due date. During your notice period, Shores will remarket the property and access will be required to carry out viewings. We will arrange a check-out inspection and schedule of condition which will list any deductions which will be claimed from your security deposit at this stage we shall recommend what is expected to avoid any deductions. The property will need to be returned in the same condition as was given to you at the start of the Tenancy (less any wear and tear). You will be advised in writing of any amounts to be retained from your deposit and agreement will need to be reached before any amounts are deducted. Under no circumstances may your security deposit be used by you to cover the payment of rent, in full or in part, during the period of the Tenancy or for settling the final months’ rent. If there is a dispute at the end of your Tenancy, the Deposit Protection Scheme used to protect your deposit at the start of the Tenancy can provide a free Alternative Dispute Resolution (ADR) process for adjudication up until ninety days after the end of the Tenancy.